24/7 Customer Contact Desk


When time is limited, the development of a professional helpdesk requires a lot of work and is quite expensive.

Do you want to offer your clients an all-round, 24/7 service, without being constantly at the office?

 

Royal Dirkzwager offers you a unique service with benefits for your service level. By using our 24/7 solution your day and night phone calls will be answered, filtered and transferred by our experienced staff.

 

We will take care of all the questions of the customers, the call will not be transferred but will be dealt with directly. If the question cannot be answered only than the call will be transferred to your duty officer.

We coordinate all tasks and activities according to customers’ procedures. In a speedy and effective manner.

 

While we handle your incoming request, you can focus on your core business.


 

We can handle:
 

  • Service calls and telephonic alerts
  • Overflow call handling / 24/7 back-up

  • Limited administrative duties

  • Mailbox service (after office hours monitoring your inbox)


Our solutions:

 

  • Providing 24/7 telephone back-up and service for your company

  • Providing back-up service for your mailbox after office hours

  • Handling calls following pre-defined procedures

  • Processing small administrative work after office hours

  • Reducing costs of expensive personnel


Why Royal Dirkzwager:


  • Experienced and professional intake of calls

  • Service minded personnel who never stop before the job is done

  • We offer quick and reliable 24/7 service
  • Increased service level: your telephone is always answered without answering machine

  • We have over 140 years’ experience in customer contact
 
Do not hesitate to contact us: +31 10 593 16 00 or e-mail: sales@dirkzwager.com


"The quality and efficiency of this service has found the answers to our questions. A more improved and efficient system of notifying, the responsible staff who will be able to react immediately to any emergency or urgent requirement that is directed through the specific emergency office number.


The added value of the 24hrs telephone attendance service operations of Royal Dirkzwager is important to iPS. It is also marketed  as an integral part of our operational 24/7 assistance when we tender towards clients. We are looking forward towards a long term relationship with Royal Dirkzwager."    


Nick Spies Division - Director iPS Powerful People 


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